Box Office Hours
Monday – Saturday: 10:00 am - 8:30 pm
Sunday: 12:00 pm - 6:00 pm
American Express, Visa and Mastercard are accepted.
Tickets can be purchased at the theatre or by calling 877-250-2929. Tickets can also be purchased at www.ticketmaster.com.
Arrangements for groups can be made by calling, faxing or emailing Nederlander Sales & Patron Services with the name of the show you wish to see, the performance you wish to attend, the desired price category, and the number of tickets you seek. Procedures and terms will be explained upon contact.
Phone: 212-840-3890 or 800-714-8452
To be announced.
The Richard Rodgers Theatre does not provide ticket refunds or exchanges.
Star Performer Absenteeism:
Refunds are not granted in the event of cast replacements.
There is no dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. The theatre is air conditioned during the summer months.
Policy for Children:
All persons entering the theatre, regardless of age, must have a ticket.
Late Seating Policy:
The seating procedure for latecomers varies by seat section. Generally speaking, late patrons who are seated in the front orchestra are held in the auditorium until approximately fifteen minutes after the performance begins after which time patrons are escorted directly to their seats by an usher. Video monitors displaying the performance are provided in the lobby.
Policy on Smoking:
Smoking is prohibited in the Richard Rodgers Theatre.
There are three bars located on the street level including the Richard Rodgers Gallery and one bar located on the mezzanine where various mixed drinks, sodas, and candy can be purchased. However, water and the souvenir drink cup are the only beverages that are permitted in the theatre.
The bars begin serving patrons one hour before the performance begins.
Male and female restrooms are located on the ground floor of the theatre.
Cloakroom service is available to patrons during the winter months.
Information coming soon.
Policy for Patrons with Disabilities:
Specially priced tickets are available for patrons with disabilities. As a courtesy, patrons with disabilities are permitted to purchase one additional ticket for his or her companion. Wheelchair tickets are sold on a first-come, first-serve basis at the theatre box office only by calling 212.221.1211. Please be sure to inform the Box Office representative of your seating needs when purchasing tickets.
Wheelchair Accessible Restroom:
The Richard Rodgers is equipped with one wheelchair accessible restroom in the theatre’s main lobby at street level. This area is strictly designated for guests with disabilities.
There are designated wheelchair and companion seats in the rear of the orchestra section on the third floor. These locations are the ONLY ones that do not involve steps. (see seating chart)
Services for Patrons with Disabilities:
Theatre representatives are available to meet patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas.
Policy on Guide Dogs and Service Animals:
Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.
Headsets for sound augmentation are available at the theatre, free of charge. Photo identification is required as a deposit.
For the protection of our patrons, theatre managers and private security personnel are on duty during all performances.
Purses, briefcases, and large bags may be subject to inspection. For your convenience, we recommend refraining from bringing large bags to the theatre.
House Manager - Timothy Pettolina
Treasurer - Fred Santore, Jr
Head Usher - Mary Ellen Palermo
Nederlander Alliances, LLC
1450 Broadway, 6th Floor
New York, NY 10018
Phone - (212) 840-5577
Please call (212) 757-8646.